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 Teams dial pad is missing - 5 items to check!

In my personal experience even you Move users (Move-CsUser) it doesnt mean it will be all activate in the Microsoft Teams backend. It will take time to replicate microservices and sometimes it goes up to 24hrs. 

Following 4 items are important  
- Phone system license attached with the user 
- SfB Online Plan 2 License 
 -EnterpriseVoiceEnabled
 - Hosting provider change to sipfed.online.lync.com 
 - CsOnlineVoicePolicy is assigned to the user or calling plan
 


 

  


How to check this using PowerShell, Connect to Teams using PowerShell and 
Get-CsOnlineUser -identity <mailaddress@abc.com> | ft *LineUri, HostingProvider, EnterpriseVoiceEnabled

In my personal experience make sure above items are in checked. 

and addition to above items you can check this tool too - Dial pad in missing in Teams - Microsoft Teams | Microsoft Docs 

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