Use of Teams AA External Forwarding options
I had a scenario where porting is almost completing but customer end devices at reception is are not ready/late delivery to the location. This example is applying only to Service Number deliver to reception. Just to give glimpse of porting, i didn't port everything but partial porting and this is one of the number +1 365 xxx 421 and since it is "ServiceNumber" from Local telco.
Due to the device not availability delay i have to look for an option asap.
Option #1 - Convert this number to user number and add forwarder to reception number. it can be Teams client or may be number forwarded.
Option #2 - Do the option#1 part of it and forward immediate Voicemail but for how many days? This wont be an option :D
Option #3 - Create new Teams Auto Attendant immediately and adding the greeting (just like other reception number) so no one feel a difference or changes. Then all the call forwarded to existing to reception number: +1 365 xxx 6226 (Not migrated reception/main line)
Best option will be Option #3 and i have created AA and added a greeting and in the call routing options I select to External phone number which will ring the existing reception number.
Microsoft Phone System standard - Virtual User license & Domestic calling plan for external forwarding
Important:
Teams Auto Attendant or Call Queue required Microsoft Teams Resource Account License/ and it used to called Microsoft Phone System standard - Virtual User license
https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user
Teams Auto Attendant or Call Queue required Microsoft Teams Resource Account License/ and it used to called Microsoft Phone System standard - Virtual User license
https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user
This license should be assign to receive a call to AA or CQ and this enabled only incoming in other word. If we required to External forwarding (in my example here) that need additional license to be assign for outbound dialing from AA.
Unfortunately it was not working and i was checking the license etc for AA is all good. i had a Microsoft Phone System standard - Virtual User license for AA. In my above situation i have end up with assigning Domestic Calling plan to AA account.
Fixed: It was for External call to be forwarded as redirect option from Auto Attendant it required Calling plan to be assigned but getting an error due to conflict of some license.
Try this and enjoy!
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